Users notice: This translation is provided solely for the convenience of the user or customer. The Spanish version of our legal texts will prevail and under no circumstances the English version of the legal text will be interpreted as modifying the original Spanish version or will be applied in any preferential way in the relationship between the parties.
GENERAL CONDITIONS OF SALE
This section establishes the regulation of remote sales originated from the web www.181essence.com, whose owner is SANCY NAVETTE S.L. (hereinafter “181 ESSENCE“).
By using this website or placing an order through it, you agree to be bound by these Conditions and by our Privacy Policies, so if you do not agree with all the Conditions and with the Personal Data Processing Policies , you should not use this web page.
The following terms and conditions, apply to all orders made by any person who makes a purchase (hereinafter, “the buyer or user”) to 181 ESSENCE through the website www.181essence.com or mobile application of which is holder 181 ESSENCE.
These general conditions will be accessible at all times from the web and will prevail over any other document that contradicts them, without prejudice to what is established in current legislation.
The validation of the order by the buyer implies unreserved acceptance of these conditions, given the above, the buyer accepts the following:
1.- That is a person with sufficient capacity to purchase.
3.- That assumes all established obligations.
181 ESSENCE is not intended to process data for minors. In the event that a minor wishes to be a recipient of our services, they must be able to consent to the processing of their personal data in accordance with current legislation. Otherwise you must provide the authorisation of your parents or legal guardians.
181 ESSENCE reserves the right to modify the contractual offer, constituted by the present contracting conditions at any time. These modifications will be binding for all purchases made after publication on the web.
IDENTITY OF THE PARTIES
On the one hand, (SANCY NAVETTE SL) (Owner of the website www.181essences.com) as a supplier of the products purchased by the buyer, with registered office at Luis Braille Street, 12 2 B, CP-03010 Alicante-Spain, with Tax Identification Number B54104542. Registered in the Mercantile Registry of Alicante, Volume 3034 Book 0 Page 1 Sheet A-97958 dated March 29, 2006. Email: firstname.lastname@example.org, telephone: +34 966355501.
On the other hand, any person who makes a purchase through the website www.181essence.com (hereinafter “the Buyer or User”), collectively referred to as “the parties”.
The User is responsible for the information provided being true and real.
The parties agree that their relationships will be governed exclusively by these Conditions, which are accessible on the website www.181essence.com, and must be, in any case, previously accepted by the User.
At the time of purchase of the product, the buyer accepts that the conditions of this service are those that are at that precise moment published by 181 ESSENCE and not those that could have been previously or will be published in the future.
The User, prior to contracting and in any case during the purchase process, may access, archive and print these Conditions for consultation. These Conditions will be available in Spanish, although it may be made available in other languages for the user’s convenience.
Likewise, it is informed that all the information requested in these forms will be strictly necessary to carry out the sale of our products.
OBJECT OF THE CONTRACT (PRODUCT DESCRIPTION)
The contractual purchase-sale relationship will entail delivery in exchange for a certain price on the website of a product.
The client is obliged to make a lawful use of the website and the services provided therein, respecting the current legislation and refraining from damaging the rights and interests of third parties and of 181 ESSENCE.
The client is responsible for the veracity of the data provided to 181 ESSENCE, therefore it responds to the consequences that could be caused by providing false or erroneous data on this website.
The client must respect and accept the general contracting conditions, and the legal and privacy notices established in this website.
Failure to comply with the foregoing may result in the withdrawal or cancellation of services by 181 ESSENCE without prior notice and without the right to any compensation, as well as, to the start of legal actions to which you were previously entitled to file against 181 ESSENCE.
RESPONSIBILITY OF 181 ESSENCE
181 ESSENCE undertakes to respect the obligations established in these general contracting conditions.
For any information or to solve doubts, the client will have the form established for this purpose available in the section “CUSTOMER SERVICE” contact can be done either through the telephone number +34 966355501, or via email to the e-mail address: email@example.com indicating the order number or establishing your query.
The language of this web portal will be Spanish. Any commercial, contractual information and communications with users will be made in that language.
The full text of the present general conditions of sale, as well as the rest of the legal documents of this website, have been written in the Spanish and English languages, considering these versions as official, although the version in priority set for interpretation is Spanish language.
ELECTRONIC DOCUMENT FILE
As additional prior information, required in art. 27 of Law 34/2002, on Information Society Services, the consumer and user are informed that 181 ESSENCE will proceed to file the electronic document through which the purchase is formalised and that document will not be accessible.
AVAILABILITY OF SERVICE AND SHIPPING COSTS
The products offered by 181 ESSENCE are distributed to: Peninsular Spain, Canary Islands and Balearic Islands, Portugal, Germany, Peninsular France, Monaco, Austria, Belgium, United Kingdom, Peninsular Italy, Luxembourg, Netherlands, San Marino, Switzerland, Czech Republic , Denmark, Lithuania, Poland, Slovenia, Slovakia, Bulgaria, Estonia, Finland, Croatia, Greece, Hungary, Ireland, Lithuania, Norway, Serbia, Romania, Sweden, Albania, Bosnia & Herzegovina, Cyprus, Iceland, Montenegro, Macedonia, Malta and Turkey
We do not ship to: Açores, Andorra, Ceuta and Melilla, Liechtenstein, Madeira, or other destinations not mentioned in the previous section.
Buyers residing outside the territorial area where we offer our products, can only benefit from the online purchase service of this website when the shipping address of the order is within the geographical scope mentioned above.
In the event that a user wants to proceed with the purchase from other territories, he/she must contact by email to firstname.lastname@example.org, in order to coordinate the delivery. In this case, the interested user who wants to proceed with the delivery from other territories will have to pay through his/her own transport agency for all the shipping costs, fees, returns and / or taxes.
Purchases destined for any of the Canary Islands, regardless of the billing address, will be exempt from VAT, in accordance with current regulations in this area.
The shipping costs of each order are calculated in real time based on the weight and dimensions of the customer’s shopping cart, as well as their delivery address, as a rule. In any case, the shipping costs will be recalculated at any time when making the purchase on the web, and will appear at all times in the customer’s shopping cart, clearly differentiated from the price of the item / s included in it.
The User will be informed of the final price of their purchase, including the transportation of the purchase, before validating the payment. For more information about shipping costs click here.
181ESSENCE reserves the right to decide, at any time, the products offered to Users through the online store. In particular, 181ESSENCE may at any time add new products to those already offered or included in the website. Likewise, 181ESSENCE reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of products offered on our website.
LEGAL GUARANTEE OF CONFORMITY FOR GOODS
The items offered on this website are a selection of the 181 ESSENCE product collection that meets the same quality and warranty requirements as the products offered for sale at 181 ESSENCE establishments.
181 ESSENCE warns that the color of your products that appear on the screen may be subject to variations depending on the quality of your computer monitor.
Special offers, promotions or discounts will be valid until the indicated date or while stocks last.
181 ESSENCE keeps the information contained in its website updated. However, if there is any error in any data, 181 ESSENCE will proceed to its immediate correction.
The legal guarantee of the products offered by 181 ESSENCE is the one established in Royal Legislative Decree 1/2007, dated November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.
The purchase of 181 ESSENCE products can be made as established in the link how to buy.
PRICE AND TERM OF VALIDITY OF PRODUCTS
The customer accepts that the economic valuation of some of the products may vary in real time. As a consequence, the price to be applied will be the one in force on the date the order was placed. Notwithstanding the foregoing, that final price will be communicated to the customer in the electronic purchase process beforehand and prior to formalise acceptance of the purchase.
The prices indicated for each product include the Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€). VAT rates may vary depending on the country of destination and the nature of the products in the order.
The prices indicated on the products, unless expressly stated otherwise, they do not include shipping costs, shipping insurance or any other additional services and annexes to the purchased product.
Notwithstanding the foregoing, the customer may check and calculate the total price of the product with the exact breakdowns before proceeding to formalise the payment in the process of purchasing on the website.
- With credit card. Through this means of payment, the client will have to provide his card number, expiration date and the cvv number. To guarantee confidentiality, the data will be encrypted and transferred using a security protocol, SSL (Secure Sockets Layer) under server secure to the virtual POS of the bank. In no case will the card number be provided to 181 ESSENCE.
- Through PayPal: The customer can pay for purchases through this system as follows:
- If you are already registered with Paypal and have an account. You must enter the email and password of your PayPal account.
- If you are not registered and do not have a PayPal account. You can pay with your debit or credit card, without creating an account. Instructions:
- Click on the link “Do not have a PayPal account? Pay with debit or credit card as a PayPal guest user ”.
- Fill out the form and click on “continue”.
- On the next page the order data will be displayed, check that the data are correct and click on “make payment” or “pay” to effectively make the purchase.
Within a maximum period of 24 hours, 181 ESSENCE will send an email to the buyer, confirming the purchase made. This email will detail the reference code of the purchase, as well as the characteristics of the products purchased (color, size and model), the price, shipping costs and the selected payment method.
The order confirmation sent by 181 ESSENCE is not valid as an invoice, only as proof of purchase. 181 ESSENCE will email the invoice corresponding to the order placed. The buyer, through his/her personal account, may also download that invoice.
AVAILABILITY OF PRODUCTS
All orders are subject to product availability. The user will be informed of this fact and will have the right to be reimbursed the sums paid under it.
RIGHT NOT TO ACCEPT AN ORDER
181 ESSENCE may cancel any order or not accept a confirmed order for the following reasons:
- Technical error.
- Lack of availability.
- Impossibility of delivery of the product at the address provided.
- Existence of reasons to believe that the order is fraudulent or that the user is a minor.
- Dependence of a litigation with the client regarding the payment of a previous order.
181 ESSENCE will fully refund the amount of the cancelled order.
DEADLINES AND DELIVERY OF ORDERS
The product will be considered delivered to the customer at the time it is available to the customer and it is signed by it to the transport agency / post office.
The delivery of the orders will be made at the delivery address freely designated by the customer in the registration / purchase process once the payment has been executed and confirmed.
Under no circumstances will 181 ESSENCE be liable when the delivery of the product does not take place as a result of the data provided by the customer being false, inaccurate or incomplete, or when the delivery cannot be made for reasons beyond the control of the entity in charge of shipment, as it is, the absence of the recipient.
Orders will be delivered within a minimum period of 3 days and a maximum of 30 days. In these period it will not be taken into account Saturdays, Sundays and the current holidays in Spain.
In those cases where personalized items are requested (colors or special measures), as these are manufactured at the request of the buyer, the delivery time may take up to 40 days.
In any case, the estimated delivery time for each order will always be confirmed to the Buyer via email.
The shipment of the products in Spain (mainland) is done through the mercantile Transporte Integral de Paquetería, S.A. (TIPSA) with address at Marcelino Camacho Avenue, 13 Nave TIPSA 28830 – San Femando de Henares (MADRID)
The shipment of products in Spain (Canary Islands and Balearic Islands) and International is done through the General Logistics Systems Spain S.A. (GLS) with address at Av. Fuentemar, 18 28823 Coslada, Madrid. Spain.
It is possible that deliveries may be delayed beyond the deadlines. If this is the case, 181 ESSENCE, will adopt the measures required of a diligent merchant for the delivery to be carried out in the agreed time, and if not, within the maximum period of 30 calendar days from the purchase of the product as specified by current regulations on Consumers and users (art. 109).
If, in spite of this, the product is still not delivered, the buyer has the right to summon 181 ESSENCE to comply within an additional period appropriate to the circumstances. If the entrepreneur does not deliver the goods in said additional term, the customer will have the right to terminate the contract, and the seller must proceed to reimburse, without undue delay, all amounts paid by the buyer under it.
Orders placed outside working hours will be processed within the next business day. The deadlines described above should be calculated from that moment.
Neither of the contracting parties will have any responsibility for any type of fault due to a major cause. The termination of the contract will be postponed until the termination of the force majeure situation.
RETURNS & EXCHANGES
Upon receipt of the purchase, the customer may change the size of the item purchased or return it, within 15 days, since the user or an authorized third party acquires the material possession of the property, provided that the product has not been used or damaged .
The user has the right to replace the product, free of charge, in case the product does not conform to the specified characteristics. You can only replace the product with one of the same model, but of a different size.
In case of replacement by a different model, the user must proceed to its return and perform a subsequent purchase of the new desired product.
RIGHT OF WITHDRAWAL
The consumer and / or user will have a term of no more than 14 calendar days from the date of receipt of the product for the return of the same without indicating the reason and without incurring any cost, except for the expenses of return. The client may also use the contact form provided by the seller.
ONLY THE RETURN OF those products that have not been unsealed will be ADMITTED.
If the return is due to the delivery of a defective or erroneous product, 181 ESSENCE will take care of the return postage, sending the transport agency to pick up the order.
In any case, the product must be returned in perfect condition, without proceeding to use the product, beyond checking its condition.
To do this, within the indicated period you must send your return request to the email address email@example.com. Within the indicated period you must send your return request through this form.
Your communication must contain the following information:
- Your identifying information: full name and address.
- Order number that appears on the invoice that has been sent to you along with the purchased good.
- Indicate the defect or error in case of defective or wrong product.
- Description of the acquired good.
- Your willingness to withdraw from the contract of sale.
- Bank account where you want the price and costs to be refunded (in case of transfer payments).
- Date of communication.
From the date on which the client communicates the decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the good acquired to 181 ESSENCE in perfect condition along with a copy of the purchase invoice .
181 ESSENCE will promptly communicate to the consumer and / or user by mail the acknowledgment of receipt of that withdrawal, with the instructions of the delivery by the consumer and / or user. Once the product has been received or the consumer and / or user has presented reliable proof of the return of the good, 181 ESSENCE will deliver with unduly delays the sums provided by the consumer and / or user.
In both cases, once the merchandise has been received at our facilities, we will reimburse the cost of the products, and may carry a demerit in case of not being received in perfect conditions (shipping costs and shipping will not be paid). If the cause of the return is that the returned item is wrong or does not correspond to what was requested in the order, 181 ESSENCE will bear the costs of the return and new shipment.
Once the products have been received by 181 ESSENCE, we will verify its good condition. Subsequently, we will proceed to send the requested size or to reimburse the amounts paid on your purchase.
The term for the reimbursement may be 15 days, once the product is received. In case you have exercised the right of withdrawal, the refund must be made, at most, within 14 calendar days from the withdrawal.
This payment will always be made in the same form of payment that was used in the purchase. If the payment was made by bank transfer, the interested party must provide the IBAN code so that the corresponding amount can be paid.
181 ESSENCE and the buyer agree to communicate and notify all incidents that occur throughout the term of the contract of sale, preferably and prior to any other means of communication, by email. The email of the Company for these communications will be firstname.lastname@example.org and that of the user / buyer will be the one provided in the registration or quick purchase form.
It is reported that email is the preferred communication channel and therefore 181 ESSENCE is exempt from any liability arising from the lack of consultation or error in the email provided by the seller.
LIMITATION OF LIABILITY
The Company does not guarantee the absence of viruses or other harmful elements that could cause damage or alterations in the computer system, in electronic documents or in the buyer’s files. Consequently, 181 ESSENCE is not responsible for damages that may result in interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational operation of this electronic system, caused by reasons beyond 181 ESSENCE, of delays or blockages. in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of the Company.
INTELLECTUAL PROPERTY RIGHTS
The entire content of this website, including texts, images, sounds, files, brands, logos, color combinations, or any other element, its structure or design, the selection and presentation of the materials included in it , and the computer programs necessary for its operation, access and use are protected by industrial and intellectual property rights, owned by the Company or, where appropriate, by its licensors, which the user of this website must respect.
Likewise, all trade names, trademarks or distinctive signs of any kind contained in the 181 ESSENCE website are protected by law.
The buyer acknowledges that the intellectual property rights on the web pages, their graphic design and codes are owned by 181 ESSENCE, unless different ownership is indicated therein. The unauthorized reproduction, distribution, commercialization or transformation of such works, except for personal and private use, constitutes an infringement of the intellectual property rights of 181 ESSENCE or the owner thereof. These acts of exploitation may only be carried out if the express authorisation of 181 ESSENCE is provided and explicit reference is made to the ownership of 181 ESSENCE of the indicated intellectual property rights.
The data provided by customers in the registration and purchase process will be used by 181 ESSENCE to process orders, manage home deliveries, as well as to perform an internal management of the organisation’s accounting, tax and administrative organization.
Your data will be kept for as long as some type of liability may be required derived from the contractual measures requested by the interested party (5 years, according to article 1964 CC).
181 ESSENCE will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services offered through this website.
The user must keep the passwords under his/her sole responsibility, assuming the damages or consequences derived from the breach or disclosure of the password.
For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user.
The user agrees to notify 181 ESSENCE immediately of any unauthorised use of his/her password, as well as of any access by unauthorized third parties to it.
We inform consumers that the online consumer litigation resolution platform (“ODR Platform, Online Dispute Resolution”) is operational for all countries of the European Union, including Spain.
In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumer Affairs, Food Safety and Nutrition, as a contact point for the platform, to assist and support the submission of claims through the aforementioned platform.
From the entry into force of Directive 2013/11 / EU of the European Parliament and of the Council of May 21, 2013, concerning the alternative resolution of consumer disputes and Regulation 524/2013 of the European Parliament and of the Council, we are obliged to inform our buyers about the existence of the platform. Hence, we inform our Users that in the event of any conflict with the consumer of 181 ESSENCE, there is a new European procedure, simple, multilingual and accessible to resolve them. The procedure consists of the following:
- The consumer must access this platform and complete the online claim form. Once filled, it will be sent from that platform.
- The claim will be sent to 181 ESSENCE, who will propose an alternative dispute resolution entity to the consumer.
- Once the consumer and the seller agree on the mediation entity that will resolve their conflict, the platform will send the claim to the chosen entity.
- The mediation entity will deal with the case electronically and will propose a solution within a maximum period of 90 days.
FIRE AND APPLICABLE LAW
The parties could submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.
In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the city of domicile of 181 ESSENCE.